Articles

 Can I host multiple sites through Unshadowed? Even for free?

Absolutely! You can setup as many free and/or premium hosting accounts as you need. Since you're...

 Do you store my credit card information on your server?

No. Your credit card information is never stored on our server. Using the default Credit/Debit...

 Do you support two-factor authentication?

Yes, and we highly encourage you to enable it for enhanced security. Our two factor...

 How do I cancel my service with you?

To cancel your hosting service(s), login to your client area and choose Services and then...

 How do I install WordPress, PHPbb, etc? Do you offer 1-click software installations?

Yes. You can easily install and update dozens of scripts without knowing any code by logging into...

 How do I transfer my domain name to Unshadowed?

You can use our hosting services regardless of who you registered your domain with. All you have...

 How do I upgrade/downgrade my current hosting service?

Login to your client area and in the top navigation bar choose Services and then from the...

 I already have hosting with you. Can I change the domain name for my account?

Yes, but this has to be completed manually. Please contact us so we can complete the change for...

 I keep getting invoices and/or domain renewal notices. How can I make them stop?

If you wish to let your domain expire:Login to your client area and choose Domains and then from...

 I love Unshadowed! How can I help? Can I make a donation?

Yes! We love you too and it's your support that's allowed us to do this for over 11 years. We...

 I registered my own domain. Why isn't my new account working?

If you have an account with us already and registered your own domain you need to change your...

 I'm a nerd. Can you set me up with shell access and/or install XYZ on the server?

Yes. Shell access is available upon request. Send us a note about why you need shell access and...

 My account says it's been suspended. What should I do?

Please contact support right away. Chances are your account was compromised, but your...

 My cPanel control panel password isn't working. How do I look it up or reset it?

Login to the client area. From the top navigation bar choose Services, and then click on My...

 What do I do if I have a question about a cPanel function such as email, control panel, etc.?

The official cPanel user guide is located here.

 Where can I login to my domain name control panel (cPanel)?

If you already have domain name hosting with Unshadowed you can login to your control panel here....

 Why am I seeing a Bandwidth Exceeded page when visiting my website?

To prevent abuse and over-utilization of server resources, each account has set monthly bandwidth...

 Why aren't all of my domains showing up in the new client area?

Please contact us and let us know which domains are yours and we'll get them merged together for...

 Why can't I get access to the new account/client system?

You can still login to your cPanel control panel as normal but at the beginning of 2013 we...

 Why do you use a Gmail account for support and sending email?

We exclusively use the email address  for support because if our internal mail server were...

 Why does my domain show a white page with Index of / and a listing of files?

This means you do not have an index page in that directory (or your domain). Your main page...