Ticketing System Update

If we have your email address on file your emails to us will now be automatically imported as a trouble ticket. We believe this should help improve our response times and ensure that no customer inquiries get missed. While we were configuring the system it did get a little over-zealous and attempted to create a trouble ticket for every customer ... Read More »

13th Apr 2013
Old Account Deletions

We just completed a major cleanup on the server today. We deleted 840 old accounts that we believe are no longer being used, freeing up significant amounts of space on the server for new accounts and upgrades. We made a list of all of our accounts that are over a year old, and then compared them to a list of our accounts whose domains did not ... Read More »

3rd Feb 2013
Happy New Year and Welcome to the New Unshadowed!

We've completed work on our client area which allows you to manage all of your products and services from one location. We've added automation for new account creation, hosting setup, billing, domain renewals notifications, and more. If you're an existing customer, you can login to your cPanel as usual, but to gain access to the new client area ... Read More »

30th Dec 2012